Warranty Policy
Surgical Instruments
Hospitime welcomes the clients of Hospitime Surgical Instruments into the Warranty Guidance Procedure.
Hospitime gives One Year Warranty for Surgical Instruments against all Manufacturing Defects.
Manufacturing Defects Include (excluding Rust):
- Defective Raw material
- Breakage due to internal crack in the Material
- Heavy play in instrument and hence failed in functional test.
- Breakage due to Higher Hardness
- Out of Shape due to Lower Hardness
- Error in the parts of the instrument like number of Ratchets, teeth etc.
- Poor/Rough surface finish
- Folds / Pittings
Does not include defects due to:
- Wear & Tear after use
- Sharpening Problem
- Misuse
- Abuse of Instruments
- Defective due to use of instruments by non-professional Persons
- Improper application
- Alteration
- Due to Accident
- Negligence in use
- Improper humidity and environmental conditions
- Improper stacking and storage
- Improper Transportation and Handling
Defect of Rust include:
Due to Manufacturing Problem
- Raw Material Quality
- Improper Passivation
- Deep fold/pitting
Does not include defects due to:
- Improper Autoclaving
- Improper Sterilization
- Use of Salt/ Chlorinated Water
- Improper Humidity / Storage
- Due to improper cleaning and residue of Blood Clots/ Stains
Procedures for Claim:
- Proper Code No to be mentioned.
- Invoice No / Date to be mentioned.
- The Instrument to be returned only to the place where it is purchased.
- A brief note on the defect observed along with claim form.
Other non-manufacturing Defects can be repaired on cost basis on approval from the Customer:
- Resharpening
- Repolishing
- Reconditioning after wear & tear
- Change of Worn out parts